Frequently Asked Questions
Everything you need to know about your RYOBI tools, orders, and services.
What is the standard shipping timeframe for RYOBI tools?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
Are RYOBI batteries compatible across different tool platforms?
RYOBI 18V ONE+ batteries are compatible with over 280 products in the 18V ONE+ system. However, 40V batteries are specifically designed for the 40V outdoor power equipment line and are not interchangeable with 18V tools.
What is the return policy for power tools and accessories?
We offer a 30-day return policy for items in their original packaging. Please ensure you have your proof of purchase to facilitate a smooth refund or exchange process.
How do I register my product for warranty purposes?
You can register your tools on our official website using the model number and serial number found on the product data plate to ensure you are covered under our limited warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal and Apple Pay for a secure checkout experience.
What should I do if my tool requires repair or service?
RYOBI has a vast network of authorized service centers. You can use our online Service Center Locator to find a certified technician near you for maintenance or warranty repairs.